The NDS Helpdesk has published its top questions for April 2026, and two clarifications stand out as particularly useful for providers, support coordinators, and the people they work with.
First, on SIL shadow shifts: according to NDIA guidance cited by NDS, the cost of shadow shifts — used to onboard new support workers for participants with complex needs — is already factored into the SIL hourly rate. Providers are not able to claim additional charges for shadow shifts on top of that rate. NDS has noted it is seeking further confirmation from the NDIA on this point, so it is worth watching for any updates.
Second, on emergency planning: support coordinators are not automatically required to develop a Participant Personal Emergency Plan. Because support coordination is typically delivered remotely, that responsibility generally sits with the providers delivering direct supports. That said, NDS guidance indicates coordinators should be having conversations with participants about emergency planning and helping to make sure plans are in place with the right people.
For participants and families, this second point is a practical reminder that emergency preparedness is worth raising with your support team — whoever that includes. Knowing who holds that responsibility, and whether a plan actually exists, is something worth confirming.
General information only. Not personal advice. Contact Care For Welfare or your support coordinator for guidance specific to your situation.
Does your support team have a clear picture of who is responsible for your emergency planning?
