Keeping up with NDIS updates can feel overwhelming — here are two important clarifications that may affect participants and their support teams right now.
According to guidance from the NDIA, the cost of shadow shifts (where a new support worker observes an existing worker to learn how to support a participant) is already included in the Supported Independent Living (SIL) hourly rate. This means providers cannot charge separately for shadow shifts on top of the standard rate. If you have questions about how your SIL funding is being used, it’s worth raising this with your support coordinator or plan manager.
On emergency planning: support coordinators — the people who help participants connect with and manage their services — are not generally required to create a personal emergency plan for each participant. However, the NDS has noted that coordinators should be having conversations with participants about emergency planning and helping to make sure plans are in place with the relevant providers. If you don’t have an emergency plan and aren’t sure where to start, this is a great topic to raise at your next check-in with your coordinator.
These updates are reported from the NDS (National Disability Services) Helpdesk, April 2026. As always, speak with your own support team for guidance specific to your situation, as individual circumstances vary.
General information only. Not personal advice. Speak with your NDIS planner, support coordinator, or allied health provider for advice specific to your situation.
Do you have questions about how your NDIS supports are being coordinated? We’re here to help — feel free to reach out to the Care For Welfare team.
