Have you ever wondered what questions come up most often in the NDIS sector — and what the answers actually mean for you?
National Disability Services (NDS) recently published its April 2026 Helpdesk highlights, sharing clarifications on a couple of important topics. According to NDS, the NDIA has indicated that shadow shifts — where a new support worker observes an existing worker to learn how to support a participant with complex needs — are already factored into the standard Supported Independent Living (SIL) hourly rate. This means providers are not able to charge separately for these shifts on top of what is already included in your plan.
Another useful clarification relates to emergency planning. Support coordinators — the people who help NDIS participants connect with and manage their supports — are not generally required to create a personal emergency plan for each participant, particularly because much of their work is done remotely. However, NDS notes that support coordinators should be having conversations with participants about emergency planning and helping to make sure a plan is in place with the right providers.
If you have questions about how your NDIS supports are being delivered, or what your plan covers, it is always worth speaking with your support coordinator or NDIS planner directly. The NDIA website is also a reliable source of information on how supports are funded and what is considered reasonable and necessary.
General information only. Not personal advice. Speak with your NDIS planner, support coordinator, or allied health provider for advice specific to your situation.
Do you have questions about how occupational therapy (OT) fits into your NDIS plan? We would love to help — feel free to reach out to the Care For Welfare team.
